Privacy policy

Store Policies

We are committed to offering a refined and trustworthy shopping experience.
Please review our policies below to ensure clarity and confidence throughout your purchase journey.

 

1. Refund & Exchange Policy

Refund & Exchange Window

1. Returns Within 7 Days

Items returned within 7 days from the delivery date are eligible for:

  • A full refund to the original payment method, or
  • An exchange

2. Returns After 7 Days – Exchange Only

Any return made after 7 days and up to 30 days from the delivery date will be processed as an exchange only, with no cash refund provided.

 

Exchange Options

You may exchange for:

  • A product of higher value by paying the price difference
  • A product of lower value, with the remaining balance issued as store credit, valid for 60 days

 

Return Eligibility

To preserve the integrity and hygiene standards of our products, items must be:

  • Unused, unworn, unwashed
  • In original condition
  • Complete with all tags, labels, and packaging intact

Items showing signs of wear, alteration, damage, stains, or missing components will not be accepted.

 

Non-Returnable Items

For hygiene and safety reasons, intimate apparel, certain accessories, and items marked Final Sale cannot be returned or exchanged.

 

Final Assessment

All returned items undergo a strict quality evaluation.
The company’s inspection and decision are final in all cases.

 

2. Payment Policy

We offer secure and convenient payment options to ensure a seamless shopping experience.

Accepted Payment Methods

  • Major credit & debit cards
  • Bank transfer
  • Mobile payment / e-wallets
  • Cash on delivery (where applicable)

Payment Security

  • All transactions are processed through encrypted, certified payment gateways.
  • We do not store or access your complete payment information.
  • Orders may be cancelled if irregular or suspicious activity is detected.

Order Confirmation

Orders are confirmed only after successful payment.
Unpaid or incomplete transactions will not be processed.

 

3. Shipping Policy

We take great care in preparing and delivering your order with precision and attention to detail.

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Processing may take longer during peak seasons or public holidays.

Delivery Time

Estimated delivery times:

  • Domestic: 1–5 business days
  • International: 7–21 business days, depending on destination

Delivery times may vary according to courier operations or external circumstances.

 

Last-Piece Items

Certain online orders may involve items that are the final piece in stock.
In rare cases, these items may exhibit minor imperfections from handling or storage.
Should this occur, our team will contact you before shipment to provide full details and request your confirmation prior to dispatch.

 

Shipping Fees

Shipping fees are calculated based on destination and package weight.
Complimentary shipping may apply during special promotions or for qualifying orders.

 

Order Tracking

A tracking number will be provided once your order has been dispatched.

 

Address Responsibility

Please ensure that all shipping information is accurate and complete.
We are not responsible for delays, returns, or lost parcels resulting from incorrect addresses.
Additional fees may apply for re-delivery.

 

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours with supporting photos so we may assist promptly.

 

4. Additional Terms & Conditions (Legal Protection)

 

Product Information

We make every effort to display accurate product details, colors, and specifications.
However, variations may occur due to lighting, screen settings, or production changes.
The company is not liable for minor color or texture differences.

Order Availability

All orders are subject to product availability.
We reserve the right to limit quantities, refuse service, or cancel orders at our discretion, particularly in cases of error, suspected fraud, or logistical constraints.

Errors & Omissions

Pricing, descriptions, and availability may change without notice.
Should an error occur, we reserve the right to correct or cancel the order.

Limitation of Liability

The company shall not be held liable for:

  • Delays caused by third-party couriers
  • Loss or damages resulting from incorrect customer information
  • Indirect or consequential damages
    Our responsibility is limited strictly to the value of the purchased product.

Intellectual Property

All images, designs, trademarks, and content on this website are the exclusive property of the company and may not be used, reproduced, or distributed without written permission.