RETURNS, EXCHANGES & WARRANTY

REFUNDS

All sales are final.

We do not offer refunds for:

• Change of mind
• Incorrect sizing
• Personal preference

Refunds are considered only for items confirmed to have a manufacturing defect and are subject to inspection.

EXCHANGES

We offer exchanges within 7 days from the date of purchase.

To be eligible:

• Item must be unworn, unused, and unwashed.
• All original tags and packaging must be intact.
• A valid receipt or proof of purchase is required.
• Item must be in resalable condition.

Exchanges are:

• Available in-store only.
• Subject to stock availability.

7-DAY WARRANTY (MANUFACTURING DEFECTS)

EMI JAY provides a 7-day warranty from the date of purchase for manufacturing defects only.

To submit a warranty claim:

• The claim must be made within 7 days of the purchase date.
• A valid receipt or order confirmation is required.
• The item must be inspected and confirmed to have a manufacturing defect before the claim is approved.

If the warranty claim is approved:

• The item will be replaced with the same product, subject to stock availability.
• If the same product is unavailable, the store reserves the right to provide a suitable replacement.

The warranty does not cover:

• Damage caused by misuse, accidents, improper handling, or improper storage.
• Normal wear and tear.
• Damage resulting from unauthorized repairs or alterations.
• Minor variations in color, texture, or appearance that do not affect the functionality or quality of the product.

FINAL SALE ITEMS (NON-EXCHANGEABLE)

The following items are not eligible for exchange or refund:

• Promotional items
• Markdown items
• Sale items

STORE LOCATIONS

Exchanges and approved warranty claims can be processed at:

• Central Embassy – Level 2 (Ski Pop-up Store)
• Central Chidlom

ORDER PROCESSING

Orders are processed after payment confirmation.

• Payments confirmed before 12:00 PM → shipped the same day
• Payments confirmed after 12:00 PM → shipped the next business day

THAILAND SHIPPING

Ski Collection

• Free Registered Shipping (Thailand Post)
• EMS Express available at THB 250 additional charge

Other Collections

(All non-ski items)

• Flat shipping rate : THB 100

MESSENGER PICKUP

Customers may arrange their own messenger for store pickup.

• Pickup location: Our store branch
• Customer is fully responsible for :
  - Booking the messenger
  - Messenger fees
  - Coordination and timing

Messenger pickup is available during mall operating hours.