REFUNDS

All sales are final.

We do not offer refunds for :

• Change of mind
• Incorrect sizing
• Personal preference

Refunds are considered only for defective items.

To request a defect review :

• Notify us within 48 hours of purchase
• Provide your receipt
• Item must remain in original condition

EXCHANGES

We offer exchanges within 7 days from the date of purchase.

To be eligible :

• Item must be unworn, unused, and unwashed
• All original tags & packaging must be intact
• A valid receipt is required
• Item must be in resalable condition

Exchanges are :

• In-store only
• Subject to stock availability

FINAL SALE ITEMS (NON-EXCHANGEABLE)

The following items are strictly non-exchangeable:

• Swimwear
• Hair accessories (including hair clips)
• All promotional / markdown / sale items

STORE LOCATIONS

Exchanges can be made at :

Central Embassy – Level 2 (Ski Pop-up Store)
Central Chidlom

ORDER PROCESSING

Orders are processed after payment confirmation.

• Payments confirmed before 12:00 PM → shipped the same day
• Payments confirmed after 12:00 PM → shipped the next business day

THAILAND SHIPPING

Ski Collection

• Free Registered Shipping (Thailand Post)
• EMS Express available at THB 250 additional charge

Other Collections

(All non-ski items)

• Flat shipping rate : THB 100

MESSENGER PICKUP

Customers may arrange their own messenger for store pickup.

• Pickup location: Our store branch
• Customer is fully responsible for :
  - Booking the messenger
  - Messenger fees
  - Coordination and timing

Messenger pickup is available during mall operating hours.